Introduction
This Privacy Policy explains how The Bluff & Bite ("we", "us", or "our") collects, uses, protects, and discloses personal information when visitors interact with our website, make a reservation, submit an enquiry, or attend our venue in Australia.
We are a social dining destination offering authentic Italian cuisine, private events, and offline poker nights that are strictly recreational and free from real-money gambling or betting. In providing these services, we may need to collect certain personal details to manage bookings, respond to your requests, and maintain a smooth, high-quality guest experience.
We handle your information in accordance with applicable Australian privacy and data protection laws. This Policy applies to all personal information we collect through our website https://thebluffandbite.com, by email, phone, or in person where this Policy is referenced.
Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain information that is automatically generated when you use our website. The types of information we may collect include:
Information you provide directly
- Reservation details: When you reserve a table or make a booking for our restaurant, offline poker nights, or private events, we may collect your name, contact details (such as email address and phone number), preferred date and time, party size, seating preferences, and any special requests or dietary requirements.
- Private event and function enquiries: If you submit an event enquiry for birthday celebrations, corporate dinners, family gatherings, team-building events, or exclusive venue hire, we may collect information such as your name, business name, contact details, event type, estimated number of guests, preferred date and time, and any additional details you choose to provide.
- Contact and feedback forms: When you contact us via our website, email, or phone, or provide feedback about your experience, we may collect your name, email address, phone number, and the content of your message.
- Newsletter and marketing subscriptions: If we offer a newsletter or marketing list and you choose to subscribe, we may collect your name, email address, communication preferences, and any other details you include in your subscription form.
- Account or portal access (if applicable): If we provide secure client portals or online booking accounts, we may collect login credentials, profile information, and related usage data for the purpose of managing your bookings or event arrangements.
Information collected automatically
When you browse or interact with our website, we may automatically collect certain technical and usage information, which may include:
- Device and browser information: Internet Protocol (IP) address, browser type and version, device type, operating system, language and regional settings.
- Browsing activity: Pages viewed, links clicked, access times and dates, referring websites, time spent on pages, and other similar usage data.
- Approximate location data: General location information derived from your IP address, to help us understand where our visitors are located and to tailor our services where appropriate.
This information is typically collected through cookies and similar tracking technologies described in the "Cookies & Tracking" section of this Policy.
Sensitive information
We do not generally seek to collect sensitive information (such as health or medical information). However, you may choose to provide limited health-related information, for example dietary requirements, food allergies, or accessibility needs, in connection with a reservation or private event. We only use such information to accommodate your request and to help ensure your comfort and safety at our venue.
How Information Is Used
We use the personal information we collect for the purposes described in this section and otherwise as disclosed to you at the time of collection. These purposes include:
Providing our restaurant and event services
- Processing bookings and reservations: To confirm, manage, and update your table reservations, private dining bookings, and offline poker night attendance, and to communicate with you regarding any changes or confirmations.
- Managing private events: To review, respond to, and coordinate your private event or function enquiries, including menu options, guest numbers, and special requirements.
- Responding to contact requests: To answer your questions, respond to feedback, and handle any support or service enquiries you submit.
Improving our website and guest experience
- Service quality and optimisation: To monitor website performance, understand how visitors navigate our pages, and make improvements to content, navigation, and usability.
- Menu and offering development: To better understand guest preferences and feedback so we can refine our menu, event offerings, and offline poker night experiences.
Marketing and communications
- Updates and offers: If you have opted in to receive marketing communications, we may use your contact details to send you news, special offers, event invitations, and updates about The Bluff & Bite that may be of interest to you.
- Personalised content: To tailor certain communications or website content based on your interactions with us, such as prior bookings or stated preferences, where permitted by law and your communication settings.
Legal, security, and compliance
- Legal obligations: To comply with applicable laws, regulations, and lawful requests from authorities.
- Protection of rights and safety: To protect the security, integrity, and safety of our guests, staff, website, and venue, and to prevent or investigate potential fraudulent or unlawful activity.
We do not use our website or the data we collect to provide, promote, or facilitate any form of real-money gambling, betting, or gaming services. Our offline poker nights are purely social and recreational, without cash prizes or wagering.
Data Sharing & Disclosure
We treat your personal information with care and do not sell your data. We may share your information only in the limited circumstances described below, and only to the extent reasonably necessary for those purposes.
Trusted service providers
We may share personal information with carefully selected third-party service providers who assist us in operating our business and delivering our services, such as:
- Reservation and booking platforms: Providers that help us manage online reservations, table management, or event bookings.
- Communication tools: Email or messaging services that enable us to send confirmations, updates, and responses to your enquiries.
- Website hosting and maintenance: Providers that host our website, maintain technical infrastructure, and provide related support services.
- Analytics providers: Services that help us understand website traffic and usage patterns, as described in the "Cookies & Tracking" section.
These third parties are only permitted to use your personal information to provide services to us and are required to handle your information in a secure and confidential manner.
Legal and regulatory requirements
We may disclose personal information if we reasonably believe it is necessary to:
- Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Protect the safety, rights, or property of our guests, staff, or the public.
- Detect, prevent, or address fraud, security, or technical issues.
Business transfers
If we undergo a business reorganisation, merger, acquisition, or other change in ownership, your personal information may be transferred as part of that arrangement. In such cases, we will take reasonable steps to ensure your information continues to be protected in a manner consistent with this Privacy Policy.
Data Protection & Security
We take reasonable steps to protect the integrity, confidentiality, and security of the personal information we hold. Our measures are designed to prevent unauthorised access, modification, disclosure, or misuse of your data.
How we protect your information
- Technical safeguards: Use of secure hosting environments, access controls, and, where appropriate, encryption or secure transfer protocols for data in transit.
- Organisational safeguards: Limiting access to personal information to staff and service providers who need it to perform their duties and are subject to confidentiality obligations.
- Retention practices: Keeping personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.
While we strive to use industry-standard practices to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to continually reviewing and improving our safeguards.
Your Privacy Rights
Depending on applicable Australian privacy laws and regulations, you may have certain rights in relation to the personal information we hold about you. Subject to legal exceptions, these may include:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request that we correct or update any inaccurate, incomplete, or outdated information.
- Deletion: The right to request that we delete certain personal information where it is no longer required for the purposes for which it was collected, subject to our legal and operational retention obligations.
- Restriction or objection: The right to request restrictions on how we use or disclose your information in certain circumstances, or to object to particular types of processing.
- Marketing preferences: The right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our messages or by contacting us directly.
We will respond to privacy requests within a reasonable time and in accordance with applicable law. To help protect your privacy, we may need to verify your identity before fulfilling your request.
Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to submit a request relating to your personal information, you can contact us using the details below:
The Bluff & Bite
Website: https://thebluffandbite.com
For privacy-related enquiries, please use the contact details or enquiry form available on our Contact Us page and include the words "Privacy Enquiry" in your message.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed about how we handle your information.